LOCATIONS

All orders are dispatched from the UK and delivered worldwide. 

PROCESSING TIME

Orders are currently processed and dispatched within approximately 5 working days. This may vary while our local fulfilment centre runs on reduced staff during to government mandated lockdowns. 

You'll always receive an email notification the moment your item has been sent.

SHIPPING TIMES

International shipping times can vary, but average delivery times are as follows:

United Kingdom 3 days
Europe 10 days
Rest of World 21+ days

 

The delivery times given above are for guidance only. Carrier services are currently seeing substantial delay due to resource and staff shortages and equipment availability during the COVID-19 pandemic. You should keep up to date with your local lockdown laws and border closures, and consider how these may affect the delivery of your order.

SHIPPING COSTS

To see shipping costs, go to your cart and enter your location. You can get significantly lower shipping costs by ordering multiple items together. Please make sure you’ve added all your desired items to the basket before you check out.

TRACKING

In most countries, you can choose to have your items shipped by either standard mail or tracked courier. If there is a tracking number for your package, this will be included in your shipping notification email.

PRE-ORDERS

Pre-orders are items still in production which will be shipped at a later date. We will make every effort to provide an accurate estimate of when your pre-order item will ship, but manufacturing times can vary greatly – please bear this in mind when you place your pre-order. We will regularly update the item page with an estimated shipping date. 

Orders containing a combination of pre-orders and in-stock items will ship when the final item is ready. 

CANCELLATIONS

If we haven't yet begun processing your order, cancellation is free. If your items have already been dispatched, you'll need to return them to us in their original, saleable condition. Please contact us so we can provide you with a return address. 

DAMAGED/DEFECTIVE ITEMS

If you receive a damaged or faulty item, please contact us and we'll do our best to help. Many of our products are limited edition and disappear quickly, so the quicker you contact us, the better. 

BANDCAMP USERS

Bandcamp download codes are available upon request. To request them, please reply to your order confirmation email.